Day: February 2, 2025

Singapore Pools Turns to Cloud for Non-Profit Organisations to Improve Service Delivery

Singapore Pools was established in 1968 as the sole legal lottery and sports betting operator in Singapore. A non-for-profit organization, Singapore Pools fights illegal gambling activity by providing bettors with a safe environment to wager in; all operating surplus goes directly into supporting community initiatives and causes through its Tote Board.

The company strives to remain at the forefront of emerging gaming trends while adhering to responsible gaming practices, so has embarked on a digitalisation journey in order to build an advanced technology infrastructure and strengthen responsible gaming measures.

Singapore Pools used Oracle Cloud Observability and Management Platform to address its rising online betting demand by automating operations and improving customer experiences. Now with this system in place, they are easily detecting and fixing minor or major issues quickly while cutting troubleshooting time in half.

Cloud solutions enable companies to run an array of applications securely, reliably, and with maximum performance in a safe, available, and high-performing environment – providing productivity increases of up to 75% and meeting customer expectations more effectively while providing superior betting experiences that have won them the trust of many.

Yeo’s team faced one of the primary challenges they were up against was maintaining maximum IT security in their environment. Moving to the cloud had increased cyber security risks significantly and they needed a way to unlock additional capacity while improving infrastructure to prevent service disruptions.

With iShine Cloud, they provide non-profit organisations with access to tools they need for more effective and efficient work practices – everything from streamlining sponsorship applications to designing customized training management systems – and have worked on over 20 process improvement projects together so far.

By equipping their workforce with the appropriate tools, charities are empowered to focus their care on those most in need in their care as well as the greater community. The impact of iShine Cloud goes far beyond monetary donations as charities can now focus more effectively on programs and services they provide more people in need of aid. It has now been adopted by 31 charities with 1,512 users using it currently and the ultimate aim is for it to support even more charities going forward.